Privacy Policy
Last Updated: February 2025
Our Commitment to Your Privacy
At ganolouleon, we understand that financial education involves sharing personal information, and we take this responsibility seriously. This privacy policy explains how we collect, use, and protect your information when you engage with our financial planning fundamentals programs.
We believe transparency builds trust. That's why we've written this policy in plain English, avoiding legal jargon wherever possible. If you have questions after reading this, please reach out to us directly.
Information We Collect
We collect different types of information depending on how you interact with our services. Here's what we gather and why:
Personal Details
Name, email address, phone number, and mailing address. We need this to communicate with you about our programs and send course materials.
Financial Information
Payment details for course enrollment and basic financial goals you share during our educational assessments. This helps us tailor content to your learning needs.
Learning Progress
Course completion rates, quiz scores, and areas of interest. This data helps us improve our educational materials and support your learning journey.
Website Usage
Pages visited, time spent on site, and device information. We use this to enhance user experience and understand which content is most valuable.
How We Use Your Information
Your information serves specific purposes related to providing quality financial education:
- Delivering course content and educational materials
- Processing enrollments and managing your account
- Sending updates about your learning progress and new content
- Providing customer support and answering your questions
- Improving our educational programs based on student feedback
- Complying with Australian financial services regulations
We don't sell your personal information to third parties. Period. Your data helps us serve you better, not generate additional revenue streams.
Your Rights Under Australian Privacy Laws
The Australian Privacy Principles give you specific rights regarding your personal information. Here's what you can do:
Access Your Data
Request a copy of all personal information we hold about you. We'll provide this within 30 days, usually much sooner.
Correct Inaccuracies
If any of your information is wrong or outdated, let us know and we'll fix it promptly.
Request Deletion
Ask us to delete your personal information, subject to any legal obligations we may have to retain certain records.
Limit Processing
Request that we stop using your information for specific purposes, such as marketing communications.
To exercise any of these rights, simply contact us using the information below. We'll respond quickly and help you understand your options.
How We Protect Your Information
Security isn't just about technology—it's about creating a culture of data protection throughout our organization.
Technical Safeguards
SSL encryption, secure servers, regular security audits, and restricted access to sensitive data.
Staff Training
All team members receive privacy training and sign confidentiality agreements before accessing student information.
Regular Updates
We continuously update our security measures to address new threats and maintain industry best practices.
Data Retention Periods
We don't keep your information forever. Here's how long we retain different types of data:
Active Student Records
While you're enrolled in our programs and for 12 months after completion to provide ongoing support and answer questions about your coursework.
Financial Transaction Records
Seven years from the date of transaction, as required by Australian tax and business record-keeping laws.
Marketing Communications
Until you unsubscribe or request removal. We review our marketing lists annually and remove inactive contacts.
Website Analytics
Aggregated, non-personal data is retained for up to 38 months to help us understand long-term trends and improve our services.
Sharing with Third Parties
We work with carefully selected partners to deliver our educational services, but we don't share your personal information unnecessarily.
Service Providers We Work With:
- Payment processors for secure transaction handling
- Email service providers for course communications
- Learning management system hosts for course delivery
- Customer support platforms for efficient inquiry handling
All third-party providers must meet our privacy standards and are contractually obligated to protect your information. We regularly review these relationships to ensure continued compliance.
Legal Disclosure
We may disclose personal information if required by Australian law, court order, or government regulation. In such cases, we'll notify you unless legally prohibited from doing so.
International Data Transfers
Some of our service providers may process data outside Australia. When this happens, we ensure appropriate safeguards are in place.
We only work with providers in countries with adequate privacy protections or those who have implemented additional security measures to meet Australian privacy standards.
If you have concerns about international data processing, please contact us to discuss your specific situation.
Cookies and Website Tracking
Our website uses cookies to improve your browsing experience and help us understand how people use our educational resources.
Types of Cookies We Use:
- Essential cookies that make the website function properly
- Analytics cookies to understand popular content and user journeys
- Preference cookies to remember your settings and choices
You can control cookie settings through your browser. Disabling certain cookies may affect website functionality, but we'll always respect your preferences.
Changes to This Policy
We review and update this privacy policy annually, or sooner if our practices change significantly. When we make important changes, we'll notify you by email and highlight the updates on our website.
We believe in giving you time to review changes, so we'll provide at least 30 days' notice before implementing any modifications that affect how we handle your personal information.
Questions About Your Privacy?
We're here to help. If you have questions about this policy or want to exercise your privacy rights, get in touch with us.
support@ganolouleon.com
+61 2 6286 7134
4 Nile Pl, South Bunbury WA 6230